Reaching the top is one job. Staying there is another.
Ongoing care for your store: the fixes, updates and monitoring that stop a slow page or a broken app quietly costing you sales. This page covers what's included, who it's a fit for, and how we work. No call required to find that out.
Most stores don't fail loudly. They slow down, break a little, and nobody notices.
An app update that breaks the basket. A page that has crept from fast to slow. A theme that's three versions behind. None of it makes a noise, and all of it costs sales. Site care is someone keeping an eye on it so you don't have to.
Five things we keep an eye on.
We agree exactly what's covered up front, so you always know what you're paying for.
Fixes
When something breaks, it gets fixed by the people who know your store, not routed through a ticket queue.
Updates
Theme, apps and platform changes kept current and tested before they touch your live store.
Speed
Page speed watched over time, because a slow store loses sales long before anyone measures it.
Security and uptime
Monitoring so problems are spotted by us, not by a customer who couldn't check out.
Small improvements
The little changes a live store always needs, handled as they come up instead of piling into a backlog.
We're honest about site care fit, in both directions.
It's worth having when the site matters to the business. We'd rather tell you if it isn't yet.
A great fit
- Selling enough online that a broken page or slow site has a real cost
- Don't have an in-house developer keeping an eye on things
- Want the same two people who know your store looking after it
- Tired of fixing things only after a customer reports them
Probably not a fit
- Brand new store with little traffic or revenue so far
- Has a full in-house team already covering all of this
- Wants a rebuild or new features, which is a project rather than ongoing care
- Chasing the cheapest option over a store that stays reliable
Look, agree, then keep watch.
A health check
We look at the store as it is: speed, apps, theme, security and anything already quietly broken.
Agree what's covered
A clear list of what's included and what urgent means for your store, so there are no surprises.
Keep watch and report
Monitoring, fixes and updates run in the background, and you hear about it in plain language each month.
Site care, answered honestly.
What does ongoing site care actually cover?
Fixing things when they break, keeping your theme, apps and platform up to date, watching speed, uptime and security, and making small improvements as you go. We'll agree exactly what's included before anything starts, so there are no surprises.
Is it billed by the hour?
No. We don't talk hours with clients, just what's covered and what it's for. You'll know what you're paying each month and what you're getting for it.
Do you only look after sites you built?
No. We'll look at a site built by someone else and tell you honestly what shape it's in, and whether looking after it makes sense.
Is this a replacement for growth work like SEO or email?
No. Site care keeps what you have fast, safe and working. It sits underneath growth work rather than replacing it, and works best alongside it.
What if something breaks at a bad time?
Tell Brad or Remel directly. There's no ticket queue or account manager in between, and we'll agree what urgent means for your store when we set things up.
Care keeps it running. Growth work is what makes it pay.
Runs underneath Web Design, SEO and Email. See how it all fits together.
Is your site quietly costing you sales?
Book a 20-minute call. We'll tell you honestly what shape it's in and whether ongoing care is worth it yet, and if it isn't, we'll say that too.